FAQs
What is Crystal Candy?
Crystal Candy, or Kohakutou is a unique Japanese jelly that crystallises over time and creates a crunchy outer shell while still remaining soft and jelly-like on the inside. It is a very interesting texture and can be a little bit shocking at first, but we promise after a few bites you will be addicted!
Allergens
Our crystal candy only uses natural ingredients with no added preservatives. We are very mindful of any allergies that our customers may have and therefore we are vegan/vegetarian, halal friendly, gluten-free friendly and nut-free.
However, please keep in mind that our business is a home-based business and we do prepare food that do not suit these allergens. While we try our best to avoid cross-contamination, we cannot guarantee 100% that there will be no cross-contamination. Please keep this in mind before purchasing from us :)
What are the crystals made of?
All of the products we use at Sara's Sweets Co are natural and have no added preservatives. Our list of ingredients is as follows, please contact us further for an exact measurement of each ingredient if you need to:
- Water
- Sugar
- Agar Agar
- Food Flavouring: Lorann Oils
- Food Colouring
Do you offer same-day delivery?
Unfortunately due to the lengthy process of making delicious and fresh crystal candies, it will not be possible to offer same-day delivery. However, we are always focused on customer satisfaction and will ensure you get your freshly handmade crystal candies within 7-15 business days!
How long do you take to process orders?
Our crystal candy is an art form, it is handmade and designed perfectly for you! That being said, our candies are made to order, therefore due to the lengthy process of the crystallisation (the very satisfying crunchy layer!), we need to allow at least 7 - 15 days before we can ship orders out after the order has been placed. I know its hard to resist but definitely worth the wait!
Does your product come with storage instructions?
All of our products come with instructions on how to keep your crystal candies fresh, so you can savour every last bite without worrying about them going bad!
Do you only offer delivery?
Absolutely not! As we are a small business and have our own workspace, we understand that some people may live close by and prefer not to pay the delivery fee. That is why we also offer pick-up options as well, both contact and contactless, whatever you feel comfortable with! A pick-up option will be available for selection at checkout!
Do you accept custom orders?
Absolutely! Custom orders are to be made via sending us a DM on our social media or sending us an email, whichever you prefer. Placing custom orders this way allows us to quote you an accurate price so we can match the exact crystals you are after to the best of our ability!